You are here

Making A Difference

We wish to commend Sergeant Michael Cowden of the Austin Police Department for the exemplary performance of his job.

On the night of February 14, 2020, my wheelchair-bound husband and I attended a show at the State Theater at 719 Congress Avenue. We arrived about 7:20 and saw that the handicapped parking places we normally use on Congress had been posted as no parking, in preparation for the 2020 Austin Marathon. We were relieved to find one small block of parking spots northwest of the theater that were not posted so we parked there and placed our placard on the rearview mirror. We were a bit uneasy about it so we stopped to talk with an APD officer who was parked nearby. He assured us that we would be fine as long as our car was not there all night so we left and went to the show.

When we came out of the theater, our car was gone. We spoke with another officer who determined that our car had been towed and then contacted his supervisor Sergeant Michael Cowden. Sergeant Cowden listened to us and immediate used his discretionary power to help. He loaded the wheelchair in the trunk of his car and give us a ride to the towing site. He checked that the car was registered to us and that the handicap placard was properly displayed. He then voided the parking ticket and towing charges and delivered us to our car.

It would have been far less complicated for Sergeant Cowden to simply tell us that he could help and we would have to fend for ourselves in which case we would have been writing a complaint rather than a commendation. Instead, he chose to work with us and exemplified that APD is able and willing to serve the citizens of Austin. This is an example of how the APD  works to establish a bond between the department and its citizenry.

We would like to thank Sergeant Cowden for his professionalism, and the friendly manner in which he dealt with our problem.

-MM & CM

Tagged:

More Blog Posts

Hi there,

I just wanted to drop a quick note to say thanks to Officer Dale #6633 and Officer Franklin for their help today (1/27/2020). Someone broke into my garage, and they really turned...

Tagged:

I was homeless with my kids and Officer Sophia Loera drove up to us in a shopping center on north Lamar. Someone had called in a mom and 2 kids sleeping outside of a store. It was me and my 2 boys...

Tagged:

We wanted to extend a compliment to an APD officer that stopped my husband and me yesterday as we exited the 130 toll road coming into Austin. We had exceeded the speed limit, and Officer Driskill...

Tagged:

I went for a ride-along in David sector on October 19, 2019, 2p-12a shift. I wanted to say a heartfelt thank you to Officer Gomez and Officer Loureiro for their hospitality. I know it must be...

Tagged:

I would like to recognize officers James Thrift #8601, Justin Berry #6134, and Randy DeLuna #6440 for finding my daughter and ultimately saving her life. This simple letter of thanks can never...

Tagged:

I contacted your dispatch and requested an emergency message be delivered to a family member's address in Austin. Officer McCollum #8214 was assigned to the detail. He was unable to deliver the...

Tagged:

Sergeant Sandra Benningfield #2453 assisted with a traffic crash while she was off duty on her way home in Round Rock, Texas. Benningfield ensured no one was injured in the crash and remained on...

Tagged:

On Saturday we received a telephone call from the Austin Police Department reporting that our son had just been involved in a car accident. Officer R. Spitler #7950 was exceptionally professional...

Tagged:

...

Tagged:

About this blog

Making a difference is a section where APD posts anonymous officer commendations from citizens.

Tags