Welcome! This portal provides updates on the new initiative: "Moving Forward with PRIDE to build a better Austin."
The City of Austin is committed to improving the experience of residents, small businesses, developers and other stakeholders who may need a development permit or planning-related service.
The Development Services Department (DSD) and Planning and Zoning Department (PAZ) have undergone an extensive process to lay the groundwork to making necessary changes for Austin's future. DSD and PAZ have launched a "Roadmap to Success," a customer-centered approach developed by employees to better serve the community. Below are links to the Zucker Report, Action Plan and Action Steps to Building a Better Austin.
The Success Metrics identifies key performance measures and target goals for the Development Services Department. These metrics gauge the performance of review times, wait times, employee investment, and technology to assess business processes and organizational efficiencies. Click here to view the monthly reports.