For emergencies: 9-1-1
Power outages: 512-322-9100
Utility Call Center (Electric/Water): 512-494-9400
For planning and development questions, contact the Development Assistance Center: 512-978-4000 (or visit their website)
Austin 311
To request city information or nonemergency services: 3-1-1 or 512-974-2000
Out of Area non-emergencies: 512-974-2000
TTY for the hearing impaired: 512-972-9848
Fax (for 3-1-1 issues/requests only): 512-972-9876
The City of Austin Website Feedback - how can we improve our website? Let us know: austintexas.gov feedback
Having troubles finding something on our website? View the list of Top 10 Searches (updated monthly)
If you have a non-emergency City of Austin question or concern, please call Austin 311. You can also complete a service request online. Please check the list of most popular questions to see if your question is listed here.
For planning and development questions, visit this webpage or contact the Development Assistance Center.
Letters and packages sent through the U.S. Postal Service may be mailed to:
City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
P.O Box 1088
Austin, Texas 78767-1088
If you have hand-deliveries such as fliers, mail, packets, courier deliveries, packages or shipped deliveries such as FedEx or UPS intended for City Hall, please drop them off or have them delivered to the City of Austin's Mail Services. These items will be promptly delivered to the appropriate offices at City Hall. The delivery address is:
City of Austin
Name of Intended Department
ATT: Name of Intended Recipient
2006 East 4th Street
Austin, Texas 78702
Address: 301 W. Second St., Austin, Texas 78701
The doors of the City Hall open at 7:45 a.m. Mon-Fri. The doors close to the public at 7 p.m. Access to other areas of the building is typically is not allowed until 9 a.m. The building is not open to the public on the weekends.
Entry to the parking garage is on the Guadalupe Street side.
Parking information, guidelines for non-city use and Council sponsorship information are available here.
Name | Phone |
---|---|
Mayor Stephen Adler | 512-978-2100 |
District 1 Council Member Natasha Harper-Madison | 512-978-2101 |
District 2 Council Member Delia Garza | 512-978-2102 |
District 3 Council Member Sabino "Pio" Renteria | 512-978-2103 |
District 4 Council Member Gregorio "Greg" Casar | 512-978-2104 |
District 5 Council Member Ann Kitchen | 512-978-2105 |
District 6 Council Member Jimmy Flannigan | 512-978-2106 |
District 7 Council Member Leslie Pool | 512-978-2107 |
District 8 Council Member Paige Ellis | 512-978-2108 |
District 9 Council Member Kathie Tovo | 512-978-2109 |
District 10 Council Member Alison Alter | 512-978-2110 |
Department/Office | Physical Address | Mailing Address | Phone | Fax |
---|---|---|---|---|
City Manager Spencer Cronk |
City Hall |
P. O. Box 1088 |
512-974-2200 | 512-974-2833 |
Department/Office | Physical Address | Mailing Address | Phone | Fax |
---|---|---|---|---|
Americans with Disabilities Office |
505 Barton Springs Rd # 600 |
P.O Box 1088 |
512-974-3256 | |
Austin Animal Center
|
Austin Animal Center |
3-1-1 |
|
|
Austin City Hall
|
Austin City Hall |
Austin City Hall |
512-974-2000 |
|
Austin Code
|
|
PO Box 1088 Austin, TX 78767 |
3-1-1 |
|
Austin Energy |
721 Barton Springs Rd. |
512-494-9400 | ||
Austin Public Health | 7201 Levander Loop Building E Austin, TX 78702 See map: Google Maps |
512-972-5000 | ||
Austin Resource Recovery
|
1520 Rutherford Ln. |
512-494-9400 |
|
|
Austin Transportation Department
|
901 S. MoPac Expressway |
P.O Box 1088 |
512-974-1150 |
512-974-7101 |
Austin Water |
625 E. 10th St., Austin, TX 78701 |
512-972-1000 |
||
Capital Planning Office
|
301 W. Second St. |
512-974-3344 |
|
|
City Council
|
Austin City Hall |
P. O. Box 1088 |
512-974-2250 |
512-974-2337 |
City Manager's Office
|
Austin City Hall |
P. O. Box 1088 |
512-974-2200 |
512-974-2833 |
Communications & Public Information Office
|
301 W. Second St. |
512-974-2220 |
512-974-2405 |
|
Community Court
|
719 E. Sixth Street |
P. O. Box 13464 |
512-974-4879 |
|
Contract Management Department
|
Office of the Director |
512-974-7141 |
512-469-1719 |
|
Development Services Department |
One Texas Center |
512-978-4000 |
||
Economic Development Department
|
Austin City Hall |
|
512-974-7819 |
|
Finance Department
|
Austin City Hall |
512-974-2000 |
|
|
Fire Department
|
AFD Headquarters |
512-974-0130 |
|
|
Human Resources Department
|
One Texas Center |
P.O. Box 1088 |
512-974-3400 |
|
Law Department
|
Austin City Hall |
P.O. Box 1088 |
512-974-2268 |
512-974-2894 |
Municipal Court |
700 E. Seventh St. |
P. O. Box 2135 |
512-974-4800 |
512-974-4882 |
Neighborhood Housing and Community Development |
1000 E. 11th St.,Second Floor |
512-974-3100 |
512-974-3152 |
|
Office of the City Auditor
|
200 W. Cesar Chavez St., Ste. 200 |
P.O. Box 1088 |
512-974-2805 |
512-974-2078 |
Office of the City Clerk
|
301 W. Second St. Suite 1120 |
P.O. Box 1088 |
512-974-2210 |
|
Office of the Medical Director
|
517 S, Pleasant Valley Road |
|
512-978-0000 |
512-978-0010 |
Office of the Police Monitor
|
1520 Rutherford Ln. Building 1, Suite 2.200A |
P. O. Box 1088 |
512-974-9090 |
512-974-6306 |
Office of Sustainability
|
1000 E. 11th St., Third Floor |
|
512-974-5603 |
|
Office of Real Estate Services (ORES): Serving Citizens and City Departments
|
505 Barton Springs Road, Suite 1350 |
Suite 1350 |
800-847-8849 |
|
Parks and Recreation Department
|
200 S. Lamar |
512-974-6700 |
|
|
Planning and Zoning Department
|
One Texas Center
|
512-978-4000 |
|
|
Police Department |
715 E. Eighth St. |
P. O. Box 689001 |
512-974-5000 |
|
Public Works
|
One Texas Center |
512-974-7065 |
|
|
Small and Minority Business Resources
|
4201 Ed Bluestein Blvd. |
512-974-7600 |
512-974-7601 |
|
Telecommunications and Regulatory Affairs
|
124 W. Eighth St. Suite 210 |
P. O. Box 1088 |
512-974-2999 |
512-974-2416 |
Watershed Protection Department |
One Texas Center
|
|
512-974-2550 |
|