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City Services » City Services

The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.

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ONLINE SERVICE SERVICE PHONE CONTACT

Capital Area Crimestoppers

You can easily help area law enforcement agencies in the fight against crime in Austin and Travis County by submitting an anonymous crime tip online.

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Austin 3-1-1

Capital Metro

Capital Metro provides bus and rail service throughout Austin. For information on schedules and locations, please visit them online at www.capitalmetro.org.

512-474-1200

Austin 3-1-1

Car Seat Installation

800-252-8255

Fire

Certification for DBE

The City of Austin provides DBE certification for participation in federally-funded contracts as a member of the Texas Unified Certification Program (TUCP).

512-974-7645

Small and Minority Business

Certification for MBE/WBE

SMBR's Certification Division verifies that the Minority and/or Women Owned Business applicant owns, manages, and controls the day-to-day operations of the for-profit business in compliance with the City of Austin Ordinances.

512-974-7645

Small and Minority Business

Certification for SBE

SMBR and the Contract Management Department (CMD) have developed a Small Business Construction Program (SBCP) designed for small construction projects under $50,000. These projects are reserved for certified Small Business...

512-974-7645

Small and Minority Business

Chauffeur Permit Application

Need a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit Application (pdf).

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Transportation

Childcare Services

The City of Austin and Travis County offer a child care program for low income families in Austin/Travis County that is operated by Workforce Solutions Child Care Services (CCS).

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Austin 3-1-1

Children's Safety and Fire Education (SAFE)

Any parent or guardian who suspects their child may have a problem with fire should call the SAFE program coordinator at 512-854-4357.

512-854-4357

Fire

Citizen Feedback

Send your opinion about the Downtown Austin Community Court directly to us by completing this online Citizen Feedback form.

512-974-4879

Community Court

Citizen Participation

Citizens can participate in a council meeting in two ways – through general citizen communication and by speaking on other agenda items.

512-974-2210

City Clerk

Citizen Participation at Council Meetings

Citizens can participate in a council meeting in two ways – through general citizen communication and by speaking on other agenda items.

512-974-2210

City Clerk

City Code and Charter

The Austin City Code and City Charter are available online through the Municode website.

512-974-2210

City Clerk

City Memos

Official distribution memos provide updates and status reports on City issues and programs to the mayor, council and City staff. View memos online. For memos from before January 2009, contact the City's Media Relations Team.

512-974-2220

Communications

City of Austin Departmental Media Contacts

If you need assistance with a story, please check the list for departmental media contact emails, phone numbers and, if available, link to a departmental media web resource.

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Austin 3-1-1

City of Austin Facility & Property Inventory

Information on City-owned facilities and properties, including maps and other resources, are available here on our website. Additional questions regarding any City-owned parcel of land should be directed to Mashell...

800-847-8849

Office of Real Estate Services

City of Austin Social Media Archive

Online, searchable archive of selected City of Austin social media resources.

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Communications

City Organizational and Department Chart

Online version (PDF, 69 KB) of the City's organizational chart, with departmental reporting structure.

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Austin 3-1-1

Claims Account Balance and Payoff Information

The Claims Division provides this information to customers for civil judgments and judgment liens owed to the City of Austin. Contact the division at 512-974-2828 to request this information.

512-974-2828

Telecommunications

Commercial Collection Services

Austin Resource Recovery provides cart-based trash and recycling collection services for some small businesses in residential areas that do not require dumpsters. Most businesses, however, choose a private hauler for their landfill trash, recycling or composting services. Additionally, Austin...

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Resource Recovery