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The Customer Service Directory contains information about municipal departments and their services, phone numbers and email addresses. This directory also contains some information about key state, county and federal services useful to residents of the greater Austin area.
| ONLINE SERVICE | SERVICE | PHONE | CONTACT |
|---|---|---|---|
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Capital Area CrimestoppersYou can easily help area law enforcement agencies in the fight against crime in Austin and Travis County by submitting an anonymous crime tip online. |
3-1-1 |
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Capital MetroCapital Metro provides bus and rail service throughout Austin. For information on schedules and locations, please visit them online at www.capitalmetro.org. |
512-474-1200 |
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Certification for DBEThe City of Austin provides DBE certification for participation in federally-funded contracts as a member of the Texas Unified Certification Program (TUCP). |
512-974-7645 |
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Certification for MBE/WBESMBR's Certification Division verifies that the Minority and/or Women Owned Business applicant owns, manages, and controls the day-to-day operations of the for-profit business in compliance with the City of Austin Ordinances. |
512-974-7645 |
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Certification for SBESMBR and the Contract Management Department (CMD) have developed a Small Business Construction Program (SBCP) designed for small construction projects under $50,000. These projects are reserved for certified Small Business... |
512-974-7645 |
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Charter Bus Service Permit ApplicationWant to apply to obtain a Charter Bus Service Permit for all vehicles with a passenger capacity of 16 or more? Complete and submit a Charter Bus Service Permit Application. |
3-1-1 |
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Chauffeur Permit ApplicationNeed a new, renewal or amended chauffeur's permit? Complete and submit a Chauffeur Permit Application (pdf). |
3-1-1 |
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Childcare ServicesThe City of Austin and Travis County offer a child care program for low income families in Austin/Travis County that is operated by Workforce Solutions Child Care Services (CCS). |
3-1-1 |
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Children's Safety and Fire Education (SAFE)Any parent or guardian who suspects their child may have a problem with fire should call the SAFE program coordinator at 512-854-4357. |
512-854-4357 |
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Citizen FeedbackSend your opinion about the Downtown Austin Community Court directly to us by completing this online Citizen Feedback form. |
512-974-4879 |
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Citizen ParticipationCitizens can participate in a council meeting in two ways – through general citizen communication and by speaking on other agenda items. |
512-974-2210 |
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Citizen Participation at Council MeetingsCitizens can participate in a council meeting in two ways – through general citizen communication and by speaking on other agenda items. |
512-974-2210 |
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City Code and CharterThe Austin City Code and City Charter are available online through the Municode website. |
512-974-2210 |
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City MemosOfficial distribution memos provide updates and status reports on City issues and programs to the mayor, council and City staff. View memos online. For memos from before January 2009, contact the City's Media Relations Team. |
512-974-2220 |
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City of Austin Departmental Media ContactsIf you need assistance with a story, please check the list for departmental media contact emails, phone numbers and, if available, link to a departmental media web resource. |
3-1-1 |
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City of Austin Facility & Property InventoryInformation on City-owned facilities and properties, including maps and other resources, are available here on our website. Additional questions regarding any City-owned parcel of land should be directed to Mashell... |
800-847-8849 |
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City of Austin Social Media ArchiveOnline, searchable archive of selected City of Austin social media resources. |
3-1-1 |
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City Organizational and Department ChartOnline version (PDF, 69 KB) of the City's organizational chart, with departmental reporting structure. |
3-1-1 |
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Claims Payments and InformationThe Claims Division provides this information to customers for civil judgments and judgment liens owed to the City of Austin. Contact the division at 512-974-2828 to request this information. |
512-974-2828 |
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Code ConnectContact the Austin Code Department and talk to an experienced facilitator who can help you with general code questions, provide resource guidance and give updates on your existing cases. Code Connect is here to Inform, Guide and... |
512-974-2633 |
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